Leverage lean - EnGagement and Customer statisfaction

 Questions to consider when reflecting on your current organizational culture and critical processes...   

 How good is your organization delivering value to your (internal and external) customers and at the same time eliminate waste and reduce process complexity? 

Are you continuously improving all your processes?

Do you consistently strive to understand your customer's needs and what they value?

How important is constructive feedback from all levels of the organization?

Do you desire to learn about and improve your processes in order to outpace the competition?

Does your organization foster trust and transparency for issues and problems?

Do you align purpose, strategy, and execution and provide clarity to everyone in your organization?

These are some of the basic questions to reflect on when assessing your lean culture. 

Remember...

• You cannot solve problems you cannot see
• The best methods/tools in the world do not matter unless problems are surfaced
• Problems will not be surfaced by employees unless trust is present 

See our culture versus methods section for more on this topic...