Proposed visualization model demonstrating culture is essential, while structured methodologies/tools can only have a large impact in a healthy culture. Key points to consider:
- Organizational trust is built gradually but can be eroded quickly
- Tools have limited value if we are unaware of existing problems
- A broken culture cannot be overridden by tools
- Each organization can choose its cultural path, with both potential futures possible, but this choice originates from and is sustained by leadership