3rd VERTex - Culture is more important than methods
Importance of Organizational Culture Expressed in the Negative
Again, without a foundation built on trust and transparency, the impact of structured problem-solving methodologies and tools will be limited.
Additional related "tough" questions...
- Is the trust level low in the organization? If so, why?
- Do problems just somehow resolve on their own only to crop back up later?
- Does leadership think methodologies/tools are a magic bullet?
- Is firefighting considered a badge of honor within the current culture?
- You cannot solve problems you cannot see. Does your organization have blind spots and unsurfaced problems? if so, why?
- The best methods/tools in the world do not matter unless problems are surfaced. What are the reasons problems might not be surfaced?
- Problems will not be surfaced by employees unless trust is present. If this is true, why is trust broken or damaged?
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